Frequently asked questions

Using the bathmate pump

DOES THE BATHMATE REALLY WORK?

Absolutely. Bathmate delivers real results across the board, helping users around the world make a very real improvement for power, confidence, stamina and more. In a recent study, Bathmate penis pumps picked up a fantastic 88% satisfaction rate* amongst those who’d used their pumps for over a month, while our million-plus sales simply wouldn’t exist if our product didn’t work. *Some survey participants may have received free or discounted products for their participation.

IS BATHMATE SAFE TO USE?

Completely. We take the safety of our customers very seriously at Bathmate, and as part of this, we manufacture and test all our pumps to ensure that an unsafe level of pressure can never be created within the pump. With the pump units themselves undergoing an extensive range of impact tests, even surviving being run over by a car, you can also be sure of solid, long-lasting performance, backed up with a full 2-year warranty to protect your investment.

HOW LONG SHOULD EACH USE LAST?

To get the very best results when you use your Bathmate, we recommend exercising for 10-15 minutes per day. We suggest that you use Bathmate for 5 minutes at a time during your exercise session to see the best possible results.

WHAT MAKES BATHMATE BETTER THAN OTHER PENIS PUMPS?

In two words - real results. Using a unique water-based system, Bathmate lets users achieve maximum comfort and pressure, generating real, satisfying improvements. With over 1 million units sold worldwide, Bathmate really is the world’s favourite penis pump for a very good reason.

WHAT PENIS SIZES ARE SUPPORTED BY BATHMATE?

We believe in supporting everyone with Bathmate, so we offer pumps for all penis sizes. There’s no strict minimum size for using Bathmate, but we’d recommend starting out with a jelqing routine if you’re below 3 inches. On the other side of things, we offer the world’s largest penis pump, helping users up to 11 inches in length achieve harder erections.

WHAT RESULTS CAN I EXPECT WITH BATHMATE?

While our 88% satisfaction rate* (after a month of use) means that you can expect real changes when using your Bathmate, results do vary based on the individual: current penis size, your blood circulation, the amount you use Bathmate, and whether you supplement your routine with jelqing all play key roles in determining how successful you are with Bathmate. For an idea of the sort of gains you can expect, head over to our Bathmate Videos section for some before and after demonstrations of the world’s best penis pump’s effects. *Some survey participants may have received free or discounted products for their participation.

ORDERING
ONLINE

HOW DO I ORDER MY BATHMATE ONLINE?

Through Bathmate Direct (or our official Hydromax site), you can order your Bathmate penis pump direct from the manufacturer. Wherever you’re located, just click through our site, select your ideal pump, and check out! Warning: there’s a lot of counterfeits out there - we’ve seen some cases where unscrupulous scammers have even copied our entire site. Make sure you’re buying the real deal - fake products don’t have the same performance or safety testing we provide.

IS THE CHECKOUT SECURE?

Absolutely. All online transactions are secured by an authorized SSL Certificate with up to 256-bit encryption, ensuring that sensitive data is safe from prying eyes. An SSL certificate is a digital certificate that authenticates the identity of a website and encrypts information sent to the server using Secure Sockets Layer (SSL) technology. SSL certificates are built around stringent, industry-leading authentication measures.

DOES THE BATHMATE COME WITH A WARRANTY?

All of our Bathmate penis pumps include a complete 2-year warranty covering any defects or malfunctions that come up at any point. Taking advantage of your warranty does require product registration via a unique code on your pump. We also offer a 1-year warranty on many of our Better Sex accessories.

HOW LONG WILL MY ITEM TAKE TO ARRIVE?

We ship out all orders within 24 hours. In most cases, standard shipping will take 3-5 days, while expedited shipping aims to deliver within 48 hours of dispatch. If you’re located particularly remotely, however, there may be some delays in sending your package.

IS THE PACKAGING DISCREET?

Completely. All Bathmate shipments are dispatched in plain packaging, while shipping documents and invoices are simply billed as being from DX Products.

CAN I RETURN A BATHMATE PUMP?

We’re completely confident that you’ll see real results using Bathmate. To give you an extra level of certainty, we offer a 60-day, no questions asked return option for our pumps, completely refunding your purchase (though we can’t take responsibility for return postal costs), after which we hygienically destroy returned pumps. Note: this offer is only valid on pumps purchased through this website, bathmatedirect.com. 60-day period is applicable from the date the product originally arrived at the order shipping address (according to the courier tracking information). Get in touch for instructions about returning your pump.